Please email any technical support questions to orders@americanalphainc.com. For additional information on product specifications and settings please click on the manual on the individual product pages.
Support Categories
Why won’t my game reset when I push the reset button?
A: Some game boards have a button on the board that is not a reset button. For example, Astro game boards have a button that functions as a “restart” button, not a reset button. If you want to reset an Astro game you will need to access the on-screen settings and follow the “Game Reset” instructions.
When I replaced an old game board in my game cabinet with a new game purchased from you the “Take” button didn’t work. But if I put the old game back in, the “Take” button will work. What is wrong with the new game?
A: You may be using an IGS board, which would require you to remove some jumpers in your harness. If there are wires going into pins 4, 5, and 6 “parts side” on the 36 pin connector. please remove them.
My game is asking me for a password to access the settings. How do I get this password?
A: Password settings vary from manufacturer to manufacturer. Astro and Amcoe games each have a preset password that you can obtain by calling us. Dyna games have a user specified password – so if you don’t know the password, you will need to send the game back to us to reset the password.
| Product | Latest Version | Last Updated |
|---|---|---|
| Blazing Link | 4.2.0-109 | 08/05/2026 |
| Blazing Link 777 | 2.1.0-101 | 08/21/2026 |
| Golden Empires | 5.2.1-121 | 08/21/2026 |
| Golden Empires 777 | 4.2.0-115 | 08/21/2026 |
| High End Party | 3.3.0-103 | 08/21/2026 |
| High End Party 777 | 3.3.0-103 | 08/21/2026 |
| Lunar’s Quest | 7.4.1-122 | 08/21/2026 |
| Lunar’s Quest 777 | 5.2.0-106 | 08/21/2026 |
| Panda Link | 9.3.10-120 | 05/18/2026 |
| Panda Link II | 5.1.1-103 | 08/21/2026 |
| Panda Link II 777 | 6.2.1-118 | 08/21/2026 |
| Wild Link | 3.3-105 | 01/05/2026 |
| Xtreme Link | 9.1-143 | 01/05/2026 |
| Xtreme Link 777 | 1.10-102 | 01/05/2026 |
Game Board Firmware Update Notice
Please compare your game board title and current firmware version with the Current Version Number List. If your game board is running an older firmware version, we recommend updating it to the latest release.
Keeping your firmware up to date helps improve system stability, enhances performance, fixes known issues, and ensures you have access to the latest features and game improvements.
Before You Begin
- Record your current accounting information for your records.
- Review your game board settings and either write them down or take photos for reference.
- Power off the machine.
- Connect an Ethernet (Internet) cable to the game board.
- Turn the machine back on.
The game board will automatically check for and download the latest firmware. The installation process may take several minutes. Please do not turn off the machine during the update.
When the update is complete, a message showing the new firmware version will appear on the screen. Click OK to finish the installation.
Your firmware has now been successfully updated.
If you have any questions or experience any issues during the update, please call us at (732) 438-0420.
Thank you for your business. We appreciate your continued support.
How do I correctly configure my power supply?
A: Please watch the following video: